Questions about your order, your sunscreen, or your skincare routine? We're here to help. Dermasport is a small team based in Encinitas, California, and every message is read by a real person who knows our products. We typically respond within 2 business days.
Email us at hello@dermasport.com or use the contact form below.
How We Can Help
Orders and shipping
Need to check on a delivery, update an address, or ask about an order you've placed? Include your order number in your message and we'll get you an answer faster. For delivery timelines and carriers, see our Shipping Policy.
Returns and exchanges
Every order is backed by our 60-Day Money-Back Guarantee - even on empty bottles. If a product didn't work for you, we'll make it right. View our Refund Policy for full details, then reach out and we'll walk you through the next step.
Product questions
Not sure which sunscreen fits your sport? Wondering how to build a post-training routine? We can help you choose between the SPF 50 Facial Sunscreen, the Clear Body SPF 50 Spray, and the rest of our sunscreen collection, or point you toward the right recovery skincare for skin that sees sun, sweat, chlorine, and wind. Many common questions are also answered on our FAQs page.
Subscriptions
You can pause, skip, or update a subscription anytime through Manage Subscriptions. If something isn't working, send us a note and we'll look into it.